Switching energy supplier: how it works

Switching energy supplier is a straightforward process that puts you in control of your energy costs and service. Ofgem, the energy regulator for Great Britain, ensures fair practices and protects your rights throughout the process, making it an empowering move rather than a chore.

Ready to take control of your energy bills by switching supplier? Click here to get started with Fuse Energy today.

Why consider switching energy supplier?

Choosing to switch energy suppliers can significantly impact your household budget and overall satisfaction. It is a power play that allows you to take advantage of better deals, improved service, and even support greener energy initiatives.

Finding better deals

The energy market is competitive, and suppliers frequently offer new tariffs designed to attract customers. By regularly comparing options, you can find a deal that better suits your usage patterns and potentially lower your annual energy expenditure. The average UK home uses around 2,500 kWh of electricity and approximately 9,500 kWh of gas per year1, so even small differences in unit rates or standing charges can add up to substantial savings over time.

Improving service and features

Beyond price, switching offers the chance to move to a supplier with customer service that meets your expectations. Many modern suppliers, like Fuse Energy, offer digital-first experiences through intuitive apps, providing transparency and ease of use for managing your energy. This can include 24/7 human customer support, offering reassurance and assistance whenever you need it.

Supporting green energy

For many, the decision to switch also includes a desire to support suppliers who prioritise renewable energy sources. While Fuse Energy does not claim to be a 100% renewable supplier, choosing a provider with a strong commitment to clean energy generation can align your household's consumption with your environmental values.

What you need before you switch

Gathering a few key pieces of information before you start will make the switching process much smoother.

Your current energy details

You will need a recent energy bill from your current supplier. This document contains crucial information such as your address, your account number, and your Meter Point Administration Number (MPAN) for electricity and Meter Point Reference Number (MPRN) for gas. These unique identifiers help your new supplier locate your supply points accurately.

Meter readings

Having up-to-date meter readings is essential. These readings ensure that your final bill from your old supplier is accurate and that your new supplier starts billing you correctly from day one. If you have a smart meter, readings are often sent automatically, but it is still good practice to note them down.

Understanding your tariff

Familiarise yourself with your current energy tariff. Check if you are on a fixed-term contract and whether there are any exit fees for leaving early. This information will be on your bill or in your contract terms and conditions. Knowing this helps you weigh up the benefits of switching against any potential costs.

Step-by-step guide to switching energy supplier

The process of changing energy suppliers is designed to be straightforward, with your new provider handling most of the heavy lifting.

Compare suppliers and tariffs

Use an independent energy comparison service to evaluate different suppliers and tariffs. Input your postcode and current energy usage (found on your bill) to get accurate comparisons tailored to your needs. Look beyond just the headline price; consider customer service ratings, contract length, and any additional features offered.

Initiate your switch

Once you have chosen a new supplier, you can initiate the switch directly with them. They will contact your old supplier and manage the transfer of your energy supply. You generally do not need to inform your old supplier yourself.

Confirming your details

Your new supplier will keep you informed throughout the process. You may be asked to provide an opening meter reading on the day your supply officially switches over. This ensures a seamless transition and accurate billing.

The cooling-off period

After agreeing to a new contract, you have a 14-day cooling-off period during which you can cancel your switch without penalty. This period runs in parallel with the switch process and starts from when the switch request is submitted (the day the contract is agreed). This gives you time to review your decision and ensure you have made the best choice for your home.

Common questions about switching

Switching energy suppliers can bring up several questions. Here are answers to some of the most common ones.

How long does switching take?

The energy industry aims for a smooth transition, and Ofgem regulations ensure the process is efficient. Your new supplier will handle the communication with your old provider to ensure a seamless transfer of your account.

Switching with a smart meter

Yes, you can absolutely switch energy suppliers if you have a smart meter. Smart meters are designed to work with different suppliers, and the data they collect can help ensure accurate billing with your new provider. If you have an older generation smart meter (SMETS1), it might temporarily lose some smart functionality after switching, but most are now being upgraded to maintain their features.

Switching with debt

If you owe money to your current energy supplier, your ability to switch depends on the type and amount of debt. For credit meter customers, outstanding debt may lead to an objection from your old supplier, preventing the switch until the debt is repaid. If you are on a prepayment meter, you may be able to switch if you owe up to £500 for each fuel (electricity and gas, assessed separately). In this case, your new supplier may agree to take on the debt as part of the switch, though they are not obliged to accept it.

What happens to my final bill?

After your switch is complete, your old supplier will send you a final bill based on your last meter reading. This bill will reconcile your account, showing any outstanding balance you need to pay or any credit they owe you. If you are in credit, you will need to contact your previous supplier to arrange a refund to your bank account.

After your energy switch is complete

Once your energy supply has successfully moved to your new provider, it is time to settle in and enjoy the benefits.

Managing your new account

Your new supplier will provide you with details on how to manage your account. For digital-first providers like Fuse Energy, this often means access to an app where you can monitor your usage, view bills, and manage your tariff. This digital experience puts control directly into your hands, allowing you to track your energy consumption and costs with ease. Fuse Energy also offers 24/7 human customer support, ensuring you have assistance whenever you need it.

What to do if something goes wrong

While energy switching is usually smooth, issues can occasionally arise. If you encounter a problem, first contact your new supplier to try and resolve it. If you are still not satisfied, you can escalate your complaint to the Energy Ombudsman, an independent body that handles disputes between consumers and energy companies. Citizens Advice also offers free, impartial advice on energy issues.

Switching energy supplier is a proactive step towards better value and service. With a clear understanding of the process and your rights, you can confidently make a move that empowers you to take control of your home energy.

Managing your energy bills should be clear and easy to understand. Fuse Energy focuses on straightforward pricing, so you can see exactly what you are paying without unnecessary complexity. If you have a smart meter, you can view detailed usage data through the app or website, helping you understand how you can lower your bills. Our 24/7 human support team is always on hand with fast response times whenever you need help. Click here to switch to Fuse Energy today. Find out about our mission by clicking here.

References

1. Ofgem. Review of Typical Domestic Consumption Values