How long does it take to switch energy supplier?

Switching energy suppliers in Great Britain typically takes just 5 working days1. This quick turnaround is thanks to Ofgem's Faster Switching rules, a licence requirement designed to make changing providers straightforward and efficient. It means you can often be with a new supplier, and potentially on a better deal, in less than a week.

Switching to a new energy supplier can feel like a big decision, but it's often a simple way to manage your household bills. Fuse Energy is here to make that process as clear and easy as possible, helping you understand your options and get started. Click here to switch to Fuse Energy today.

Faster switching: 5 working days

Ofgem's Faster Switching rules set a clear standard: once you have agreed to switch, your new supplier must complete the process within 5 working days. This commitment ensures a swift and seamless transition, removing much of the historical hassle and uncertainty from changing energy providers.

What Faster switching means for you

For you, the customer, the 5-working-day standard means less waiting and more control. Your new supplier handles almost everything, from contacting your old provider to setting up your new account. You will not experience any interruption to your energy supply, as the physical infrastructure remains the same. The change is purely administrative, ensuring you keep the lights on and the heating working throughout the process.

Why the 5-day standard was introduced

Before Ofgem's Faster Switching rules, changing energy suppliers could take weeks, or even months, leading to frustration and hesitation among consumers. Ofgem, the energy regulator for Great Britain, introduced these rules to simplify the process, boost competition, and empower customers to seek better deals without fear of lengthy delays or complications. It is a move towards a more dynamic energy market where consumers can easily make choices that suit their needs.

Your switching timeline: step by step

The energy switching process is designed to be as hands-off as possible for you. Here is a breakdown of what happens from start to finish.

Comparing deals and choosing a new supplier

Your journey begins by comparing energy deals. Use an accredited comparison service to see what is available. You will need some basic information, like your postcode and current energy usage (found on a recent bill), to get accurate quotes. Once you have found a tariff that suits your needs, you simply choose your new supplier and tariff.

The 14-day cooling-off period explained

After agreeing to a new energy contract, you have a statutory 14-day cooling-off period. This period runs from when you submit your switch request (the day the contract is agreed). It means you can cancel your switch without penalty within this timeframe. It is a crucial consumer protection, giving you peace of mind should you change your mind or find a better offer. Your new supplier will confirm your switch details and the start date of this cooling-off period.

Meter readings and final bills

Accurate meter readings are essential for a smooth switch. Your new supplier will usually ask you to submit a final meter reading on or around the day your supply officially transfers. This reading ensures your old supplier bills you correctly up to that point and your new supplier starts billing from the same accurate figure. If you have a smart meter, this process is often automated, making it even easier.

Seamless transition to your new energy supplier

Once your switch is complete, you will receive a final bill from your old supplier and your first bill from your new one. The transition is designed to be seamless, with no interruption to your energy supply. Your new supplier will keep you informed throughout the process, confirming key dates and ensuring you are ready for your first bill.

Common questions about switching energy suppliers

Uncertainty about switching often stems from common concerns. Here is what you need to know.

Can I switch if I have debt with my current supplier?

You generally cannot switch energy suppliers if you owe your current supplier money, unless the debt is less than 28 days old. If your debt is older or larger, your current supplier can block the switch. However, if you are on a prepayment meter and owe up to £500 per fuel, your new supplier may agree to take on the debt, allowing you to pay it back through your new tariff.

What if my energy switch is delayed?

While Ofgem's Faster Switching rules aim for 5 working days, delays can occasionally happen. If your switch is delayed beyond this period, your new supplier should keep you informed. If the gaining supplier fails to complete the switch within 5 working days, you are entitled to £40 in compensation, paid automatically by the new supplier. Ofgem rules protect consumers during the switching process, so if you experience an unreasonable delay or issues, you can contact your new supplier to resolve it. If the problem persists, Citizens Advice can offer further guidance2.

Are there penalties or exit fees for switching?

Switching energy suppliers is free for most domestic customers. However, if you are on a fixed-term contract, your current supplier might charge exit fees if you switch before the contract ends. These fees are usually outlined in your contract terms. Variable tariffs typically do not have exit fees, giving you the freedom to switch at any time without penalty. Always check your contract details before initiating a switch. For example, if you are considering installing an air source heat pump, understanding your current tariff's exit fees is important before making a change.

Making the most of your energy switch

Switching energy suppliers is a simple yet powerful way to take control of your household finances and energy choices.

Benefits of switching energy suppliers

The primary benefit of switching is the potential to find a better deal, saving money on your gas and electricity bills. With the average UK home using around 2,500 kWh of electricity per year, according to Ofgem's typical domestic consumption values3, even small changes in unit rates can add up to significant savings. Beyond cost, switching allows you to choose a supplier that aligns with your values, whether that is better customer service, a digital-first experience, or a commitment to renewable energy. Many homeowners also look into options like air conditioning installation to improve home comfort and energy efficiency.

Tips for a smooth and stress-free switch

To ensure your energy switch goes as smoothly as possible:

• Gather your information: Have a recent energy bill handy for accurate usage data.
• Compare thoroughly: Use an accredited comparison site to explore all your options.
• Check contract terms: Be aware of any potential exit fees from your current supplier.
• Submit accurate meter readings: Provide a precise final reading on your switch day to avoid estimated bills.
• Keep records: Save confirmation emails and any communication with your suppliers.

Switching energy suppliers is a straightforward and empowering move for the customer. Fuse Energy's digital tools can help streamline this process, making it transparent and manageable, with features like in-app usage data. Plus, with 24/7 human customer support, you are never alone if a question arises, ensuring a smooth transition to a better energy deal.

Managing your energy bills should be clear and easy to understand. Fuse Energy focuses on straightforward pricing, so you can see exactly what you are paying without unnecessary complexity. If you have a smart meter, you can view detailed usage data through the app or website, helping you understand how you can lower your bills. If you do not have a smart meter, Fuse Energy can upgrade your non-smart meter, completely for free. This can make it easier to track spending and make informed decisions about your energy use. Our 24/7 human support team is always on hand with fast response times whenever you need help. Click here to switch to Fuse Energy today. Find out about our mission by clicking here.

References

1. Ofgem. Switch energy supplier
2. Citizens Advice. Switching energy supplier
3. Ofgem. Review of typical domestic consumption values