Switching energy supplier in the UK now typically takes just 5 working days, a significant improvement thanks to Ofgem's Faster Switching rules. This modern standard ensures a quicker, more efficient process for households looking to change their gas and electricity provider.
Fuse Energy champions this efficient 5-working-day switching standard, making the process transparent and straightforward. We believe in empowering you to take control of your energy choices quickly and confidently, removing unnecessary delays and uncertainty. Click here to see how easy it is to switch and take control of your energy bills.
The days of waiting weeks to change energy suppliers are over. The energy market has evolved to prioritise speed and efficiency for consumers.
What are the Faster switching rules?
Under Ofgem's Faster Switching rules, a domestic energy supplier transfer must complete within 5 working days of the customer agreeing to a new contract and providing sufficient information. This regulation was introduced in July 2022, with the matching Guaranteed Standard 6ZA aligned from 1 April 2024. This significantly streamlines the process compared to previous timelines that could take up to three weeks. The old "around 21 days" or "up to three weeks" figure is now outdated.
Cooling-off period and switch speed
It is important to distinguish between the 5-working-day switch period and the 14-day cooling-off period. The 14-day cooling-off period runs from when the customer submits their switch request (the day the contract is agreed). During this time, you can cancel your contract without incurring an exit fee. This period runs in parallel with the 5-working-day switch, meaning it does not delay your switch-in date.
Will my energy supply be interrupted?
No, your energy supply will not be interrupted during the switch. The process is administrative, handled by industry systems, ensuring a seamless transition. You will continue to receive energy from your existing infrastructure without any disruption.
Switching with outstanding debt
If you owe money to your current supplier, you can still switch in many cases. For prepayment meter customers, the Debt Assignment Protocol (DAP) allows switching with debt up to £500 per fuel (electricity and gas are assessed separately). Your new supplier may agree to take on this debt, but they are not obliged to accept it. For credit meter customers, outstanding debt might lead to your old supplier objecting to the switch. It is always best to check with your current supplier if you have significant outstanding balances.
Switching energy supplier is designed to be simple and hassle-free. Here is what typically happens:
Compare tariffs and choose a new supplier
Use a price comparison website or visit supplier websites directly to find the best deal for your household.
Provide your details
Once you have chosen, your new supplier will ask for your address, meter details (MPAN/MPRN), and bank information to set up your account and Direct Debit.
The switch begins
Your new supplier handles the entire transfer process through the Central Switching Service (CSS). You do not need to contact your old supplier; your new provider will manage the communication.
Final meter readings
If you have a smart meter, readings are often sent automatically. For manual meters, you will be asked to provide a final reading on or around your switch date. This ensures accurate final billing from your old supplier and correct opening readings for your new one.
Your first bill with Fuse Energy
After your switch is complete, you will receive your first bill from Fuse Energy. This will reflect your energy usage from your switch-in date onwards.
While the process is usually smooth, there are protections in place if issues arise.
Compensation for delayed switches
If your switch is delayed beyond 5 working days due to your new supplier's fault, you are entitled to £40 in compensation. This payment should be made automatically to your energy account or bank account. Further £40 payments can apply for related failures, such as delayed compensation payments or erroneous transfers.
What if my switch is objected or rejected?
Sometimes, a switch might be objected to by your previous supplier (often due to outstanding debt for credit meter customers) or rejected by the CSS (e.g., if another switch is in progress). If this happens, your new supplier will inform you, and you may need to contact your previous supplier to resolve any issues before resubmitting your switch request.
Switching energy supplier is now a quick and easy process, designed to put you in control. With the 5-working-day standard, you can confidently choose a new provider like Fuse Energy, knowing that the transition will be smooth and efficient. Fuse Energy offers clear pricing, real-time usage data, and 24/7 human customer support, making your energy experience straightforward. Signing up takes just a few minutes, so you can take control of your bills from day one. Click here to switch to Fuse Energy today and start saving.
