Change energy supplier and make your power play

Switching energy suppliers can feel like a big decision, but it's often one of the most effective ways to take control of your household budget and energy experience. The process is designed to be straightforward, allowing you to find tariffs that better suit your needs, improve your customer service experience, or align with your values. It’s about making an active choice for a better energy future, rather than passively accepting the status quo.

Ready to change energy supplier and take control of your household's energy? Fuse Energy offers clear pricing, real-time usage data, and 24/7 human support to make your energy experience straightforward. Click here to switch to Fuse Energy today.

Why change energy supplier?

Changing your energy supplier is more than just a transaction; it's an opportunity to actively shape your household's energy future. It puts you in the driver's seat, allowing you to respond to market changes and secure a deal that genuinely works for you.

Seeking better value and tariffs

The energy market is dynamic, with suppliers frequently introducing new tariffs. Staying with the same provider year after year could mean you're missing out on more competitive rates. Regularly comparing tariffs ensures you're getting the best value for your energy consumption.

Improving customer service

Not all energy suppliers offer the same level of customer support. If you've found yourself frustrated by long wait times, unhelpful responses, or a lack of clear communication, switching can lead to a significantly better experience. Good customer service provides peace of mind, especially when you need help with your account.

Choosing greener energy options

For many, the environmental impact of their energy supply is a key concern. Switching suppliers can allow you to choose tariffs that source a higher proportion of their electricity from renewable sources, contributing to a more sustainable future.

Gaining more control over your energy

Switching suppliers can be an empowering move. It allows you to select a provider that offers tools and features designed to give you greater insight and control over your energy usage and costs. This shift from passive consumption to active management can transform how you interact with your energy.

How to change energy supplier: a step-by-step guide

Changing your energy supplier in the UK is a regulated process designed to be smooth and free. Following these steps will help ensure a hassle-free transition.

Gather your current energy information

Before you start comparing, have your recent energy bills to hand. These will provide crucial details like your current tariff name, contract end date, any exit fees, and your annual energy consumption in kilowatt-hours (kWh). Knowing your usage is vital for accurate comparisons.

Compare tariffs and suppliers

Use an Ofgem-accredited comparison service or check directly with suppliers. Look beyond just the headline price; consider the unit rate, standing charge, contract length, and any exit fees. It’s also wise to check customer service reviews to get a full picture of potential suppliers.

Initiate your switch

Once you've chosen a new supplier and tariff, you can usually start the switch directly through their website or the comparison service. You'll need to provide some personal details and your bank information for Direct Debits. Your new supplier will handle most of the communication with your old provider.

Final meter readings and confirmation

Your new supplier will typically ask for a final meter reading on the day your switch goes live. This ensures your old supplier can issue an accurate final bill and your new supplier can start billing you correctly. Keep a record of this reading for your own peace of mind. You'll then receive confirmation that your switch is complete.

Understanding the cooling-off period

After agreeing to a new energy contract, you have a 14-day cooling-off period during which you can cancel without penalty. This period starts from the day you submit your switch request (when the contract is agreed). This allows you time to review your decision and ensure you're happy with your choice.

Key considerations before you switch

A few key factors can influence your ability to switch or the best time to do so. Being aware of these can help you avoid common pitfalls.

Switching with a smart meter

Having a smart meter does not prevent you from switching energy suppliers. Most modern smart meters (SMETS2) will continue to function correctly with your new provider, sending automatic readings. If you have an older smart meter (SMETS1), it might temporarily lose some smart functionality, but it will still work as a traditional meter, and you can provide manual readings until it's reconnected.

Switching if you have debt

If you have outstanding debt with your current supplier, your ability to switch depends on your meter type and the amount owed. For prepayment meters, if you owe up to £500 per fuel (electricity or gas), your new supplier may agree to take on this debt as part of the Debt Assignment Protocol (DAP). However, they are not obliged to do so, and you may need to remain on a prepayment plan until the debt is cleared. If you have a credit meter and owe money, your current supplier can object to your switch if the debt has been outstanding for more than 28 days. If the debt is less than 28 days old, it will usually be added to your final bill.

Fixed vs variable tariffs

• Fixed tariffs lock in your unit rate and standing charge for a set period, typically 12 or 24 months. This offers predictability, but you might pay exit fees if you leave early.
• Variable tariffs mean your unit rate and standing charge can change, usually in line with market conditions. These typically have no exit fees, offering more flexibility.

Consider your appetite for risk and the current market outlook when choosing between these options.

Understanding exit fees

If you're on a fixed-term contract, check your current terms for any exit fees. These are charges applied if you leave your contract before its agreed end date. Variable tariffs typically do not have exit fees.

Common questions about changing energy suppliers

Navigating the energy market can bring up several questions. Here are answers to some of the most common concerns about switching.

How long does switching take?

The energy switching process typically takes up to 5 working days from application to completion. Your supply will not be interrupted during this time.

Will my energy supply be interrupted?

No, your energy supply will not be interrupted when you switch suppliers. The physical wires and pipes remain the same; only the company that bills you changes. The transition is seamless, and you won't notice any break in service.

What if I change my mind?

You have a 14-day cooling-off period from the day you agree to your new contract. During this time, you can cancel your switch without any penalty. Simply contact your new supplier to inform them of your decision.

What happens to my Direct Debit?

Your Direct Debit with your old supplier will be cancelled once your final bill is paid. Your new supplier will set up a new Direct Debit with you. It's always a good idea to check your bank statements to ensure the old Direct Debit has stopped and the new one is correctly set up.

Making the most of your new energy supplier

Once you've made the switch, there are several ways to ensure you're getting the full benefit of your new energy provider and tariff.

Monitoring your usage

Many modern energy suppliers offer apps or online portals that allow you to track your energy consumption in detail. Regularly monitoring your usage can help you understand your habits, identify areas for potential savings, and feel more in control of your energy spend.

Understanding your bills

Take the time to review your first few bills from your new supplier. Check that the meter readings are accurate, the tariff rates match what you agreed to, and any discounts or credits have been applied correctly. If anything looks amiss, contact your supplier promptly.

Leveraging customer support

Don't hesitate to use your new supplier's customer support if you have questions or issues. A good support team can help you understand your bills, manage your account, and resolve any problems quickly. Fuse Energy, for example, offers 24/7 human customer support, providing peace of mind whenever you need assistance. This kind of dedicated support can make a significant difference to your overall energy experience.

Making the decision to change energy supplier is a proactive step towards a more efficient and cost-effective home. Fuse Energy is committed to making that switch as smooth as possible, offering clear pricing, real-time usage data through our app, and dedicated 24/7 human customer support. We believe managing your energy should be simple and transparent.

Ready to take control of your energy bills? Click here to switch to Fuse Energy today. You can also learn more about our mission to transform energy for everyone by clicking here.