Unexpected power cuts can disrupt daily life, but being prepared can significantly minimise inconvenience and ensure your safety. This guide offers practical, actionable advice for managing electricity disruptions, empowering you to maintain comfort and control when the lights go out.
Preparing for a power outage is also a good time to ensure your energy supplier offers reliable support. Fuse Energy provides clear pricing, in-app usage data, and 24/7 human customer support for all your account-related queries. Click here to switch to Fuse Energy today.
Power outages, also known as power cuts, are unexpected interruptions to your electricity supply. They can range from brief flickers to longer periods without power.
What causes power cuts?
Power cuts can stem from various sources, including severe weather like storms and high winds damaging overhead lines, equipment failures within the electricity network, or even unexpected events like excavation work accidentally hitting underground cables. While energy suppliers handle your billing and customer service, the physical infrastructure that delivers electricity to your home is managed by a different entity: your Distribution Network Operator (DNO).
The role of your distribution network operator
Your DNO is responsible for maintaining the electricity cables and infrastructure in your local area, not your energy supplier. They are the ones who fix faults and restore power to your home. Knowing your DNO is crucial, as they are your primary contact during a power cut. You can find out who your DNO is by calling the national helpline 105 or by entering your postcode on the PowerCut105.com website. The 105 service is free for people in England, Scotland, and Wales.
Being prepared before a power cut occurs can significantly reduce stress and disruption.
Assemble an emergency kit
A well-stocked emergency kit is your first line of defence. It should include:
- Battery-powered or wind-up torches (safer than candles) and spare batteries.
- A fully charged power bank for mobile phones and other essential devices.
- A battery-powered or wind-up radio to stay informed.
- A first-aid kit and any essential medications.
- Bottled water and non-perishable food items that do not require cooking, along with a manual tin opener.
- Warm blankets and extra layers of clothing.
Food and water preparedness
Beyond your emergency kit, consider how you will manage food and water during an extended outage. Keep your fridge and freezer doors closed as much as possible to keep food cold for several hours. If an outage is prolonged, prioritise consuming perishable items first.
Heating and lighting solutions
During colder months, a power cut can quickly make your home uncomfortable. Layering clothing and using blankets can help you stay warm. For lighting, rely on torches and battery-operated lanterns. Avoid using gas ovens or hobs for heating, as this can be dangerous.
Protecting vulnerable individuals and medical equipment
If you or someone in your household is vulnerable or relies on electricity for medical equipment, registering for the Priority Services Register (PSR) is essential. The PSR is a free service provided by energy suppliers and network operators that offers extra support during power cuts and other energy disruptions. This can include priority support in an emergency and advance notice of planned power cuts where possible.
When the lights go out, knowing the right steps can ensure your safety and help restore power faster.
Safety first: electrical and fire hazards
Immediately turn off and unplug non-essential appliances like irons, ovens, and computers to prevent damage from power surges when electricity is restored. Keep away from any fallen power lines or damaged electrical equipment, as electricity can jump gaps without warning. If there is an immediate risk to life or someone is in danger, dial 999.
Checking for updates and reporting the outage
Do not assume your DNO knows about the power cut. The national helpline 105 is the free, easy-to-remember number to call to report a power cut or get information about power cuts in England, Scotland, and Wales. You can also visit your local network operator's website for updates.
Conserving battery life and staying connected
Mobile phone signals and internet connections can be affected during power cuts. Conserve your mobile phone battery by limiting usage and using it only for essential communication. If you have a corded landline phone that does not require electricity, it may still work.
Once power is restored, a few steps can help you get back to normal safely and understand your rights.
Reconnecting safely
When power returns, switch on your appliances gradually to avoid overloading the system. Check your circuit breakers if any part of your home remains without power. If you have any concerns about your electrical system, contact a qualified electrician.
Checking for damage and food spoilage
Inspect your home for any damage caused by the power cut, particularly to appliances. Check food in your fridge and freezer for spoilage, following guidance from the Food Standards Agency if unsure.
Understanding power cut compensation
Compensation for power cuts is typically handled by your DNO under specific Guaranteed Standards of Performance (GSOP) set by Ofgem. You may be entitled to compensation if your electricity supply is interrupted for a significant period, with specific rules for normal and severe weather conditions. Your network operator may pay you automatically in many cases, but it is always worth checking their policy and making a claim if you believe you are eligible.
Managing your energy bills should be clear and easy to understand. Fuse Energy focuses on straightforward pricing, so you can see exactly what you are paying without unnecessary complexity. If you have a smart meter, you can view detailed usage data through the app or website, helping you understand how you can lower your bills. If you do not have a smart meter, Fuse Energy can upgrade your non-smart meter, completely for free. This can make it easier to track spending and make informed decisions about your energy use. Our 24/7 human support team is always on hand with fast response times whenever you need help. Click here to switch to Fuse Energy today. Find out about our mission by clicking here.
