Power outages, also known as power cuts, are disruptions to the electricity supply that can range from minor inconveniences to significant emergencies. By understanding how to prepare, manage, and report these events effectively, you can minimise disruption and ensure your household remains safe and comfortable.
Understanding power outages and how to manage them can give you greater control over your home energy. Fuse Energy offers clear pricing and 24/7 human support to help you navigate your energy needs. Click here to switch to Fuse Energy today.
What causes a power outage?
Power outages in the UK can stem from various sources, including severe weather like storms and high winds, equipment failure within the network, or unexpected damage to underground cables or overhead lines. While often unpredictable, these disruptions highlight the importance of being prepared.
Who is responsible for restoring power?
Distribution Network Operators (DNOs) are the companies responsible for the electricity cables and infrastructure that deliver power to homes, and for restoring power during outages. The UK is divided into several geographical DNO regions, each managed by a main DNO group. DNOs maintain and upgrade the local electricity distribution network, ensuring electricity is delivered safely and reliably from the transmission network to your property. They are also the ones to contact if there's a power cut.
Preparation is key to mitigating the impact of a power outage, ensuring safety, and maintaining essential services.
Build an emergency kit
An emergency kit is your first line of defence against disruption. Stock it with essentials such as torches (with spare batteries), a battery-powered radio, a portable power bank for charging mobile phones, and any necessary medications. Keep a supply of bottled water and non-perishable food items, along with a manual tin opener.
Charge devices and backup power
Before a forecasted storm or during periods of grid instability, ensure all mobile phones, laptops, and portable power banks are fully charged. Consider investing in a small uninterruptible power supply (UPS) for essential electronics like Wi-Fi routers, allowing you to maintain internet access for a short period. Many homeowners also consider a smart meter installation to better monitor their energy usage.
Protect your appliances
When a power cut occurs, it's wise to switch off and unplug sensitive electrical appliances. This prevents potential damage from power surges when the electricity supply is restored.
Know your distribution network operator
Identifying Your DNO and saving their contact details is crucial. Your DNO is not your energy supplier (the company you pay your bills to); they are the ones who manage the physical network. You can find out who Your DNO is by entering your postcode on the PowerCut105.com website, or by calling 105, a free national helpline for power cuts. You can also use the Energy Networks Association's "Find my network operator" tool.
Safety first: check for hazards
Upon losing power, first check if your neighbours are also affected. If they are, it's likely a network issue. Always prioritise safety: avoid touching downed power lines. For immediate danger, such as fire, sparks, or arcing, call 999 first, then report to the DNO on 105. For other power cuts, report them immediately by calling 105.
Keep warm and stay fed
During colder months, dress in layers and gather in one room to conserve heat. If you have a gas hob, you might be able to use it for cooking, but ensure adequate ventilation. Avoid using open flames like candles unattended.
Minimise opening your fridge and freezer
To keep food fresh for as long as possible, avoid opening your fridge and freezer doors unnecessarily. A full freezer can keep food frozen for up to 48 hours, while a fridge will maintain safe temperatures for about four hours.
Conserve battery life
Limit phone usage to essential calls and messages. Turn down screen brightness and close unnecessary apps to extend battery life. A battery-powered radio can provide news and updates without draining your phone.
How to report a power cut
You can typically report a power cut by calling 105, a free national helpline that connects you directly to your local DNO. This service is available across England, Scotland, and Wales. Don't assume Your DNO already knows about the outage; reporting it helps them to identify and resolve issues faster.
Staying informed about restoration efforts
Once you've reported an outage, Your DNO will provide updates on the estimated restoration time. Many DNOs also offer online power cut maps and text message alerts to keep you informed. Fuse's 24/7 human customer support can also help guide you to the right information channels during disruptive events.
Safely restoring your home's electricity
When the power comes back on, switch on your appliances gradually to avoid overloading the system. Start with essential items and wait a few minutes between turning on others. Understanding your energy bill can also help you track consumption after an outage https://www.fuseenergy.com/blog/understanding-your-energy-bill.
Checking for damage and food safety
Inspect your home for any damage caused by the outage. Check your fridge and freezer for food spoilage, especially if the power was off for an extended period. When in doubt, it's safer to throw food away.
The Priority Services Register
The Priority Services Register (PSR) offers extra help and support to vulnerable people during power cuts and other energy supply interruptions. It's a free service provided by energy suppliers and network operators.
