Are you considering a smart meter installation? Are you wondering: "Is it worth the hassle?" or "Will it cost me anything?". These are fair questions, especially when managing energy can feel overly complicated. The truth is, getting a smart meter is a straightforward, free process that offers significant benefits, putting you in control of your energy use.
Understanding your energy usage is key to managing your bills. With Fuse Energy, you get clear pricing and real-time usage data through the app, helping you make informed decisions about your energy consumption. Click here to switch to Fuse Energy today.
What is a smart meter?
A smart meter is a new generation of gas and electricity meter that digitally measures your energy use. Unlike older meters that require manual readings, smart meters automatically send your usage data directly to your energy supplier. This eliminates estimated bills and provides accurate, near real-time information about how much energy you are consuming.
Key benefits of smart meters
The primary advantage of smart meters is accurate billing, as they send precise readings to your supplier, ending the era of estimated bills. This also means you can monitor your energy usage in near real-time via an in-home display (IHD), helping you understand where your energy goes and identify opportunities to save. Smart meters are part of a government-backed programme rolling out across Great Britain, designed to modernise the energy grid and empower consumers.
Smart meters and the UK energy network
Smart meters are more than just a billing tool; they are foundational technology for a more flexible and efficient energy network. By providing real-time data, they help manage demand across the grid, especially as more renewable energy sources come online. This also opens the door to smart tariffs, which can offer cheaper electricity during off-peak hours, encouraging you to use energy when it is cleaner and more abundant.
Who is eligible for a smart meter?
Most homes in Great Britain are eligible for a smart meter. Your energy supplier is responsible for offering and installing these meters. If you are unsure, the best first step is to contact your current supplier to check your specific eligibility and discuss options.
How to request a smart meter installation
Arranging a smart meter installation is typically a simple process. You will need to contact your energy supplier directly. They will guide you through booking an appointment with a qualified engineer. Many suppliers, including Fuse Energy, offer 24/7 human customer support to assist with booking and any queries you might have.
Addressing radio teleswitch (RTS) meters
If you have an older RTS meter, getting a smart meter is becoming essential. The RTS, which uses a longwave radio signal to switch between peak and off-peak rates, is being phased out across the industry. This phase-out began on 30 June 2025, meaning these meters must be replaced with smart meters. If you have an RTS meter, your current supplier will need to replace it, and this upgrade is typically free of charge.
What to expect before the engineer arrives
Once your appointment is booked, your supplier will usually provide some guidance on how to prepare. This typically involves ensuring clear and safe access to your existing electricity and gas meters. You might also be asked to ensure any pets are secured and that the area around the meters is free from obstructions.
During the smart meter installation
A certified engineer will visit your home to carry out the installation. They will replace your old meters with new smart meters. The engineer will also install your in-home display (IHD) and show you how it works. They should explain the new features and answer any questions you have about your smart meter.
How long does installation take?
The installation process usually takes a few hours. This can vary slightly depending on your home's setup and the complexity of the existing meter.
Using your in-home display (IHD)
Your IHD is a small screen that comes with your smart meter. It shows you how much energy you are using in real-time, often in pounds and pence. By keeping an eye on your IHD, you can identify energy-hungry appliances and adjust your habits to reduce consumption.
Accessing smart tariffs and energy insights
Smart meters are the gateway to smart tariffs, which can offer cheaper rates during off-peak times. This allows you to shift energy-intensive activities, like charging an electric vehicle at home or running a washing machine, to periods when electricity is less expensive and often greener. Fuse Energy's app, for example, leverages smart meter data to provide real-time usage insights, helping you make informed decisions about your energy consumption.
Troubleshooting common smart meter issues
While smart meters are generally reliable, occasional issues can arise, such as an IHD losing connection or a meter not sending readings. Most energy suppliers offer support for troubleshooting. Fuse Energy provides 24/7 human customer support to assist with any smart meter queries or issues, ensuring a smooth experience.
Is smart meter installation free?
Yes, the installation of a smart meter is typically free for the consumer. The cost of the rollout is covered through a small charge on everyone's energy bills, similar to other national infrastructure projects. You will not be asked to pay an upfront fee for the meter or its installation.
Do i have to get a smart meter?
While the government is rolling out smart meters across Great Britain, you generally have the right to refuse one. However, if you have an older RTS meter, its replacement with a smart meter is necessary due to the industry-wide phase-out of the RTS. For everyone else, choosing a smart meter allows you to benefit from accurate billing and better energy management.
What if i have an older meter type?
If you have an older meter type, particularly an RTS meter, your energy supplier will contact you to arrange a free replacement with a smart meter. This ensures you continue to receive accurate bills and can access modern energy tariffs. For other older meters, your supplier can still arrange an upgrade to a smart meter, allowing you to benefit from the technology.
Ready to take control of your energy? Switching to Fuse Energy is quick and easy, giving you access to clear pricing, real-time usage data, and 24/7 human customer support. We are committed to making energy simple and transparent for every home.
