Moving home: managing your energy supply

Moving home is a busy time, and sorting out your energy supply is a key task. Organising your energy arrangements efficiently helps prevent disruptions and unexpected costs, making your move smoother.

Managing your energy supply when moving home should be straightforward. Fuse Energy offers a clear, app-driven approach to help you manage your energy during this transition. This includes the unique benefit of allowing you to transfer your existing fixed tariff to a new property without incurring exit fees when you stay with Fuse. Click here to see how easy it is to switch to Fuse Energy for your new home.

Planning your energy move

Effective planning is crucial for a hassle-free energy transfer when moving house. Starting early gives you plenty of time to manage notifications, readings, and new supply arrangements without last-minute stress.

Create an energy moving timeline

Start planning your energy arrangements several weeks before your moving date. Your timeline should include key dates for notifying your current supplier, researching options for your new property, and arranging new energy supply. While the legal minimum notice to your current supplier is 48 hours, most prefer two weeks or more, allowing them time to process your move-out and final bill efficiently.

Gather essential information

Before you start packing, compile all necessary energy-related documents. This includes your current energy supplier's contact details, your account number, and any Meter Point Administration Number (MPAN) for electricity or Meter Point Reference Number (MPRN) for gas. These unique identifiers are crucial for managing your supply at both your old and new properties.

Notifying your current supplier

Informing your current energy provider about your move is a critical step to ensure you are not billed for energy used after you have left.

When to inform your energy provider

You should aim to notify your current energy supplier at least two weeks before your moving date. This gives them time to prepare your final bill and arrange for any necessary closing meter readings. If you are switching to Fuse Energy at your new property, you will not need to directly contact your previous supplier to notify them of the move beyond providing meter readings via the Fuse app or smart meter read. Fuse will handle the switch with your previous supplier through industry systems.

Understanding final meter readings

On moving day, it is essential to take accurate final meter readings at your old property. These readings will be used to calculate your final bill, preventing estimated charges that could be inaccurate. If you have a smart meter, it should automatically send your final readings. For manual meters, you will need to submit these readings yourself, ideally within five days of your move. You can find guidance on how to read your meter if needed.

What happens if you have credit or debt

If your account is in credit with your previous supplier, they should refund the balance to you after your final bill is settled. This credit does not automatically transfer to your new supplier or account. If you owe money, you will need to settle this debt with your old provider. In some cases, if you have a prepayment meter and owe up to £500 per fuel, your new supplier may agree to take on this debt as part of your switch, under the Debt Assignment Protocol (DAP).

Setting up energy at your new home

Arranging your energy supply at your new address in advance helps avoid any period without power or gas.

Choosing a new energy supplier

When moving, you have the opportunity to choose a new energy supplier that best fits your needs. Compare tariffs, customer service, and any specific benefits they offer. It is wise to do this research before your move to ensure a smooth transition.

The Faster switching process

Under Ofgem's Faster Switching rules, changing energy suppliers in the UK typically takes up to 5 working days from the day you agree to a new contract and provide sufficient information for the switch to proceed. This means you can often have your new supply active shortly after moving in. If your new supplier fails to complete the switch within this 5-working-day timeframe, you are entitled to £40 in compensation, which is paid automatically.

Customers also have a 14-day cooling-off period, which starts from when the switch request is submitted (the day the contract is agreed). During this period, you can cancel your contract without penalty. This period runs in parallel with the switching process, meaning your supply might start within this window.

Taking your fixed tariff with you

One significant advantage when moving home is the ability to take your existing fixed energy tariff to your new property without incurring exit fees, provided you stay with the same supplier. Fuse Energy offers this benefit, allowing you to maintain financial predictability during a move by transferring your fixed tariff to your new address at no extra cost. The tariff carries over with the same end date it had at your previous property.

Finalising your move and bills

The final steps involve confirming your bills and ensuring your new energy account is fully active.

Confirming your final bill

Once you have moved, keep an eye out for the final bill from your previous energy supplier. Check it against your final meter readings to ensure accuracy. If you have a smart meter, Fuse will connect to it after you switch in and send those readings to your old supplier for your final bill. For manual meters, submit your readings via the Fuse app within five days, and Fuse will forward them. Consider a smart meter installation for easier tracking.

Activating your new energy account

Your new energy account with your chosen supplier should become active within 5 working days of your switch request. You will receive confirmation of your new tariff and account details. Fuse Energy customers can manage their new account and view their usage directly through the Fuse app. The average UK home uses around 2,500 kWh of electricity per year, and with Fuse, you can track your consumption easily.

Understanding compensation for delayed switches

If your energy switch is delayed beyond the 5 working days, you are automatically entitled to £40 in compensation from your new supplier. This is part of Ofgem's Guaranteed Standards, designed to protect consumers during the switching process. Further £40 payments can also be due for other related failures, such as a supplier missing the deadline to pay compensation owed.

Why choose Fuse Energy for your move

Fuse Energy simplifies energy management during a move, reducing the mental load and allowing you to focus on settling into your new home without energy worries.

Seamless app-driven management

The Fuse app provides a digital-first experience for notifying a move and setting up supply at a new property, putting control directly in your hands. You can manage your account, submit meter readings (for manual meters), and track your energy usage all from your smartphone. Understanding your energy bill can help you verify these charges.

Transferring your fixed tariff without exit fees

Fuse offers the significant benefit of allowing you to transfer your existing fixed tariff to a new property without incurring exit fees when you stay with Fuse. This provides financial predictability during a move, avoiding unexpected costs at a time when budgets are often stretched.

Reducing your energy Administration burden

Fuse's approach to moving home energy management is designed to be effortless, aligning with its vision of making energy invisible and easy to manage. By streamlining the process through the app and handling much of the coordination with previous suppliers, Fuse aims to reduce your administrative burden, making your energy transition as smooth as possible.

Moving home can be a complex process, but managing your energy supply does not have to be. Fuse Energy simplifies your energy arrangements with clear pricing, real-time usage data in the app, and 24/7 human customer support. Our app makes it easy to manage your account, submit meter readings, and even transfer your fixed tariff to your new home without exit fees.

Ready for a smoother energy transition? Click here to switch to Fuse Energy today and experience energy management designed around you. You can also learn more about our mission to make energy invisible and effortless here.