--- title: "Help with energy bills for vulnerable customers" description: "Support with energy bills for vulnerable customers: concessions, metering, and priority services." url: "https://www.fuseenergy.com/blog/help-with-energy-bills-for-disabled" updated: "2026-09-11" --- # Help with energy bills for vulnerable customers Living with a disability can bring additional costs. One of these is managing energy bills which can become a major concern. This guide explains what support is available in the UK, how to access it, and how to make sure you’re getting the help you’re entitled to. Fuse Energy takes the stress out of setting up your energy. With Fuse Energy, you get clear pricing, real-time usage data, 24/7 human customer support, and a modern energy experience designed around you. Switching takes as little as 3 minutes, so you can get your energy sorted from day one. Click [here](https://www.fuseenergy.com/app/boarding/premises) to switch to Fuse Energy today and make your move simpler. ### A quick checklist for energy bill support - Apply for schemes like the Warm Home Discount. - Register for the Priority Services Register. - Check local council support options. - Contact your supplier if you’re struggling to pay. ## Understanding support for energy bills There are several types of support available for vulnerable customers in the UK. These include government schemes, local council support, and help from your energy supplier. Eligibility is often linked to benefits such as Personal Independence Payment (PIP)^[1], Disability Living Allowance (DLA)^[2], or Employment and Support Allowance (ESA)^[3]. If you receive these, you may qualify for additional help with your energy costs. ### Your eligibility Using a benefits calculator can help you identify what support you may be entitled to. This is often the best starting point to ensure you are not missing out on available assistance. ## Support from your energy supplier Your energy supplier can provide additional help beyond government schemes. The Priority Services Register (PSR) offers extra support for vulnerable customers, including help during power cuts and accessible communication. Most suppliers, including Fuse Energy, can add eligible customers to this register. Suppliers also offer the Warm Home Discount (WHD) which is a one-off £150 payment towards your energy bills. ## Common mistakes to avoid Many customers miss out on support simply because they are not aware of what is available. Failing to check eligibility for schemes, missing application deadlines, or not contacting suppliers early can all lead to missed support. Acting early and staying informed helps ensure you receive the help you need. ## Why Fuse Energy may be the better option Managing your energy bills should be clear and easy to understand. Fuse Energy focuses on straightforward pricing, so you can see exactly what you’re paying for without unnecessary complexity. If you have a smart meter, you can view detailed usage data through the app or website, helping you understand how you can lower your bills. If you don’t have a smart meter, Fuse Energy can upgrade your non-smart meter, completely for free. This can make it easier to track spending and make informed decisions about your energy use. Our 24/7 human support team is also always on hand with fast response times of under 5 minutes whenever you need help. Click [here](https://www.fuseenergy.com/app/boarding/premises) to switch to Fuse Energy in as little as 3 minutes. Find out about our wider mission by clicking [here](https://www.fuseenergy.com/mission). ## Frequently asked questions ### What is the Priority Services Register? The Priority Services Register provides extra support for vulnerable customers, including help during power cuts and more accessible communication. ### What support is available for energy bills? Support may include the Warm Home Discount and local council schemes, depending on your eligibility. ### How can I switch to Fuse Energy? Switching to Fuse Energy is simple and can be done in as little as 3 minutes by completing the online onboarding process [here](https://www.fuseenergy.com/app/boarding/premises). All you have to do is enter your address, pick a tariff, and get set up. We’ll do the rest behind the scenes, including contacting our old energy supplier. ### References 1. GOV.UK. [Personal Independence Payment (PIP)](https://www.gov.uk/pip) 2. GOV.UK. [Disability Living Allowance (DLA) for children](https://www.gov.uk/disability-living-allowance-children) 3. GOV.UK. [Employment and Support Allowance (ESA)](https://www.gov.uk/employment-support-allowance) --- Rates, availability, and regional off-peak windows change. Check the source page for current terms. **Disclaimer** For the avoidance of doubt, this article is provided for informational purposes only and is not intended to constitute legal or financial advice. The author and/or Fuse Energy shall not be responsible for any losses arising out of any reliance on the information contained herein.