--- title: "Switching energy suppliers" description: "Change energy supplier for better value, service, or control. Learn why and follow our step-by-step guide to switch your energy provider easily." url: "https://www.fuseenergy.com/blog/change-energy-supplier" updated: "2026-10-08" --- # Switching energy suppliers Switching energy suppliers can lead to better value, improved customer service, or greater control over your household energy. It's a straightforward process designed to be quick and hassle-free. Take control of your energy bills with Fuse Energy. We offer a modern approach to energy management, designed to give you clear insights and responsive support. Click [here](https://www.fuseenergy.com/app/boarding/premises) to see how easy it is to switch. ## Why change energy supplier? Sticking with the same energy supplier year after year might mean you're missing out. Regularly reviewing your energy deal can unlock significant benefits beyond just cost savings. ### Potential savings and better deals The most common reason to switch is to find a cheaper tariff. Energy prices fluctuate, and new deals are frequently introduced. By comparing the market, you could secure a lower unit rate for your electricity and gas, or a more favourable standing charge. Even if you're on a fixed tariff, it's worth checking for exit fees and comparing potential savings against these costs. ### Improved customer service Not all energy suppliers offer the same level of support. If you're tired of long wait times or unhelpful responses, switching can connect you with a provider known for excellent customer service. Many households prioritise responsive, human support when managing their bills. ### Access to innovative technology Modern energy suppliers often provide digital tools and smart technology to help you manage your energy usage more effectively. This can include user-friendly apps with transparent usage insights, smart meter integration, and even options for managing electric vehicle (EV) charging or solar battery storage. These features offer greater control and can empower you to make more informed decisions about your energy consumption. ## The energy switching process: step-by-step Switching energy suppliers is a straightforward process, designed to be quick and hassle-free. Here's what to expect: ### Gathering your information Before you start, have your latest energy bill or online account details to hand. You'll need to know your current tariff, your annual electricity and gas usage (in kilowatt-hours, kWh), and whether any exit fees apply to your current contract. This information ensures you get accurate comparisons. ### Comparing energy deals Use a reputable comparison service to explore tariffs from different suppliers. Look beyond just the headline price; consider the unit rates, standing charges, contract length, and any exit fees. Think about what matters most to you: price, customer service ratings, or green energy options. ### Initiating your switch Once you've chosen a new supplier, they will handle most of the heavy lifting. You'll provide your details, agree to a new contract, and your new supplier will contact your old one to manage the transfer. The standard timeframe for switching energy suppliers in the UK is now up to 5 working days. You won't experience any interruption to your energy supply during this time. ### The 14-day cooling-off period After you agree to a new energy contract, you have a 14-day cooling-off period during which you can cancel without penalty. This period begins from the day the switch request is submitted, not when your energy supply actually starts. Because switches typically complete within 5 working days, your supply usually begins well within this cooling-off window. ### Final meter readings and bills Your new supplier will request an opening meter reading. If you have a smart meter, this is often done automatically. For manual meters, you'll be asked to provide a reading. This ensures your old supplier can issue an accurate final bill and your new supplier can begin billing you correctly. If you had credit with your previous supplier, you'll need to contact them directly to arrange a refund. ## Key considerations before you switch Making an informed decision about your energy supplier involves understanding various factors that might affect your switch or your ongoing costs. ### Understanding your tariff type Energy tariffs typically come in two main types: fixed and variable. A fixed tariff locks in your unit rate for a set period, offering price certainty. A variable tariff means your unit rates can go up or down, usually in line with the energy price cap. Consider which best suits your budget and risk tolerance. ### Smart meters and switching If you have a smart meter, you can still switch suppliers. Second-generation smart meters (SMETS2) are designed to work seamlessly with any supplier, automatically sending readings without disruption. If you have an older, first-generation smart meter (SMETS1), you might need to provide manual readings for a short period after switching, but your new supplier can usually upgrade it to a SMETS2 meter for free. > **Can I switch if I have a Radio Teleswitch Service (RTS) meter?** > > RTS is being phased out, with the signal switched off as of 30 June 2025. If you have an RTS meter, your current supplier must replace it with a smart meter before you can switch to a new provider. This upgrade is typically free. ### Switching with debt The rules for switching with debt depend on your meter type and the amount owed. * **Credit meters**: If you have a credit meter and your debt is less than 28 days old, you can often switch, with the debt added to your final bill. If the debt is older than 28 days, your current supplier may object to the switch until the debt is cleared. * **Prepayment meters**: Prepayment meter customers can switch suppliers even if they have outstanding debt, thanks to the Debt Assignment Protocol (DAP). Under this Ofgem-mandated process, your new supplier may agree to take on your debt, provided it's up to £500 per fuel (so, up to £500 for electricity and up to £500 for gas). You would then repay this debt to your new supplier. ### Renting and energy suppliers If you are directly responsible for paying your energy bills, you have the right to choose your energy provider. Your landlord cannot prevent you from switching or charge you for doing so, unless it's for small administrative costs agreed upon in your contract. This applies even if your rental contract states you cannot change your energy supplier. ## Your rights and protections when switching Ofgem, the UK's energy regulator, sets clear rules to protect consumers throughout the switching process. ### Ofgem's Faster switching guarantee Under Ofgem's Faster Switching requirements, your new supplier must complete your switch within 5 working days. This ensures a quick and efficient transfer of your energy supply. The process involves no physical work at your property and no interruption to your energy supply. ### Compensation for switching delays If your energy switch is not completed within 5 working days, you are automatically entitled to £40 in compensation from your new supplier. This payment should be made directly into your energy account or bank account, without you needing to claim it. Further compensation may be due for other issues, such as being switched by mistake. ### The Priority Services Register The Priority Services Register (PSR) is a free service that helps energy suppliers and network operators identify and support vulnerable customers. You may be eligible to join if you are of State Pension age, have a disability or long-term medical condition, are pregnant or have young children, or require medical equipment that relies on electricity. Registration ensures you receive extra assistance during power cuts or supply interruptions, such as priority support in emergencies and advance notice of planned outages. > **What is the average UK household energy consumption?** > > The average UK home uses around 2,500 kWh of electricity and 9,500 kWh of gas per year, according to Ofgem's medium typical domestic consumption values^[1], effective from 1 July 2026. These figures provide a useful benchmark for understanding your own usage. Making an empowered choice about your energy supplier is about more than just finding a cheaper deal; it's about gaining better control and service. Fuse Energy simplifies this process, offering a modern approach to energy management. Our digital-first app provides transparent usage insights, putting you in control of your energy consumption. We also offer 24/7 human customer support, giving you peace of mind that expert help is always available. Ready to experience a future-forward energy experience? Click [here](https://www.fuseenergy.com/app/boarding/premises) to switch to Fuse Energy today. You can also learn more about our mission to build a future with abundant energy by clicking [here](https://www.fuseenergy.com/mission). ### References 1. Ofgem. [Review of typical domestic consumption values](https://www.ofgem.gov.uk/consultation/review-typical-domestic-consumption-values) --- Rates, availability, and regional off-peak windows change. Check the source page for current terms. **Disclaimer** For the avoidance of doubt, this article is provided for informational purposes only and is not intended to constitute legal or financial advice. The author and/or Fuse Energy shall not be responsible for any losses arising out of any reliance on the information contained herein.